Harnessing Digital Transformation for Improved Public Service Delivery: Lessons from Global Administrative Practices

Abstract

This article examines the impact of digital transformation on the efficiency and effectiveness of public service delivery, drawing lessons from global administrative practices. Employing a qualitative methodology, the study utilizes literature review and library research to analyze various case studies and reports on digital initiatives in public administration. The research identifies key strategies and technologies that have significantly enhanced service delivery, including e-governance platforms, mobile applications, and data analytics. These innovations have improved transparency, accessibility, and responsiveness in public services. Furthermore, the article explores the challenges faced by governments in implementing digital transformation, such as digital divide issues, cybersecurity concerns, and resistance to change among public officials. The findings highlight the critical factors for successful digital transformation, such as strong leadership, stakeholder engagement, and continuous capacity building. The study also underscores the importance of a tailored approach, considering the unique socio-economic and cultural contexts of different countries. The insights gained from this research provide valuable guidance for policymakers and practitioners aiming to leverage digital technologies for enhanced public service delivery. Ultimately, this article contributes to the growing body of knowledge on digital governance and its potential to create more efficient, equitable, and inclusive public administration systems.